The SMS Marketer's
Guide to Customer
Loyalty and Retention
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Customer retention is one of the most important KPIs at the center of every business. Research shows that, on average, you can convert 5-20% of visitors into customers, but it’s six to seven times cheaper to nurture returning customers than to acquire new ones.
Brands that focus on customer retention strategies increase ROI, boost loyalty, and drive more repeat purchases.
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In this e-book, you’ll learn:
Which KPIs matter for customer loyalty
Why SMS is a crucial channel for engaging and retaining loyal customers
How to integrate SMS into your customer retention strategy, loyalty programs, and customer service platforms
Customer retention is one of the most important KPIs at the center of every business. Research shows that, on average, you can convert 5-20% of visitors into customers, but it’s six to seven times cheaper to nurture returning customers than to acquire new ones. Brands that focus on customer retention strategies increase ROI, boost loyalty, and drive more repeat purchases.
In this e-book, you’ll learn:
Which KPIs matter for customer loyalty
Why SMS is a crucial channel for engaging and retaining loyal customers
How to integrate SMS into your customer retention strategy, loyalty programs, and customer service platforms
