Angela Clark
EVP of Digital
True Religion Brand Jeans
Steve Morales
VP of Marketing
NYDJ
Maya Menon
Director of Marketing & Communication
Swap.com
April 14, 2021
Welcome to Beyond the Message – The event has ended, but you can watch it On Demand. Register now to receive a link to view the session recordings!
Agenda
Speakers
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Before the Message
11:30 am - 12:00 pm ET
Make new industry friends in our 'birds of a feather' roundtables, create your profile and agenda, and visit the Ask the Experts booth to get strategy and product help as we gear up for main stage content.
Attentive Spring Update
12:00 pm - 12:45 pm ET
Hear about freshest product features sprouting in Q2, so you can get your SMS program in shape for Summer.
Brian Long – Co-Founder & CEO, Attentive
Lisa Khoury – VP of Product Marketing, Attentive
Cultivating Your SMS Marketing Strategy to Improve Performance
The majority of marketers self-identify their SMS sophistication level as “average,” meaning they’re not using SMS to its full potential in all areas. Learn where you stack up, and get tactical tips to build and level up your SMS strategy. Plus, get a sneak peek at findings from our 2021 SMS Marketing Strategies Report, based on a survey of nearly 400 retail & e-commerce marketers.
Elizabeth Ray– VP of Client Strategy, Attentive
12:45 pm - 1:05 pm ET
1:05 pm - 1:40 pm ET
E-Commerce Boom: Opportunities & Challenges
Angela Clark – EVP of Digital, True Religion Brand Jeans
Roshan Varma – VP of Digital, Tapestry - COACH | kate spade | STUART WEITZMAN
Steve Morales – VP of Marketing, NYDJ
Eric Miao – SVP of Client Strategy, Attentive
According to Attentive's consumer research, 75% of consumers are shopping online more than they were a year ago, and 56.7% primarily use mobile when doing so. This newfound love of convenience brought on by quarantine has presented marketers with ample opportunity to quickly grow their business. However, the boom has also presented challenges when it comes to building loyalty and retention at scale, overcoming consumer financial uncertainty, customer communication, and more. Our panel of e-comm execs will discuss both sides of the e-commerce boom coin.
Break
1:40 pm - 1:50 pm ET
Visit our Ask the Experts booth or learn how to plant and take care of your
new Sprigbox lavender plant (shipped in the event gift box).
Brooke Burdge – SVP of Marketing, Attentive
Top Ideas & SMS Roundtables Introduction
Double-click to edit this text
3:10 pm - 3:15 pm ET
2:50 pm - 3:10 pm ET
Groove Life: Helping Subscribers Find Their Pot O’ Gold Via Two-Way Conversational SMS
Bryant Garvin – CMO, Groove Life
To celebrate St. Patrick’s Day with their audience, Groove Life launched a scavenger hunt through Attentive’s Two-Way Journeys. Learn how Groove Life used a holiday moment to re-engage subscribers and help them find their pot o’ gold through a keyword-driven conversational SMS campaign.
Elizabeth Braha – Client Strategy Manager, Attentive
What Attendees
Had to Say
I love these so much. They're so insightful and fun! Thank you so much for continuing to provide great content that can guide us toward using your platform more efficiently.
Agenda
Before the Message
Make new industry friends in our 'birds of a feather' roundtables, create your profile and agenda, and visit the Ask the Experts booth to get strategy and product help as we gear up for main stage content.
11:30 pm - 12:00 pm ET
12:00 pm - 12:45 pm ET
Attentive Spring Update
Brian Long – Co-Founder & CEO, Attentive
Dena Kaye-Phillips – Director of Client Strategy, Attentive
Hear about freshest product features sprouting in Q2, so you can get your SMS program in shape for Summer.
Kelsey Prasse
Digital Marketing Manager
Vosges Haut-Chocolat
Brooke Burdge
SVP of Marketing
Attentive
Angela Clark
EVP of Digital
True Religion Brand Jeans
Speakers
Ana Pia Guzman-Brileyler
VP of Marketing
NYDJ
Maya Menon
Director of Marketing & Communications
Swap.com
Director of Loyalty and Customer Engagement
TGI Fridays
Eric Miao
SVP of Client Strategy
Attentive
Register Now
April 14, 2021
Welcome to Beyond the Message – The event has ended, but you can watch it On Demand. Register now to receive a link to view the session recordings!
Eric Miao
SVP of Client Strategy
Attentive
TGI Fridays: Increasing Customer Loyalty With a Blooming SMS Strategy
Knowing that their SMS subscribers are highly engaged, TGI Fridays uses text messaging to drive new opt-ins to their rewards program—a powerful strategy to build diner loyalty. Learn how their blooming SMS strategy has helped them connect with consumers, resulting in increased order frequency and customer loyalty.
1:50 pm - 2:10 pm ET
Ana Pia Guzman-Briley – Director of Loyalty and Customer Engagement, TGI Fridays
Deanna Newman – Senior Client Strategy Manager, Attentive
Lisa Khoury
VP of Product Marketing
Attentive
What Attendees Had to Say
I love these so much. They're so insightful and fun! Thank you so much for continuing to provide great content that can guide us toward using your platform more efficiently.
Loved hearing from other companies and their use case scenarios. It sparked a lot of ideas of ways I can implement personalization.
Another great event. Really enjoyed it and also happy to hear from other brands about what they are doing. I'm excited about some of the new Attentive functionalities, too.
I truly appreciated the variety of brand speakers that joined today's session. There were a number of valuable takeaways and actionable tips to successfully leverage SMS marketing!
Loved hearing from other companies and their use case scenarios. It sparked a lot of ideas of ways I can implement personalization.
Another great event. Really enjoyed it and also happy to hear from other brands about what they are doing. I'm excited about some of the new Attentive functionalities, too.
I truly appreciated the variety of brand speakers that joined today's session. There were a number of valuable takeaways and actionable tips to successfully leverage SMS marketing!
Roshan Varma
VP of Digital,
Tapestry - COACH|kate spade|STUART WEITZMAN
Roshan Varma
VP of Digital
Tapestry - COACH | kate spade | STUART WEITZMAN
Ana Pia Guzman-Briley
Director of Loyalty and
Customer Engagement
TGI Fridays
Kelsey Prasse
Digital Marketing Manager
Vosges Haut-Chocolat
Elizabeth Ray
VP of Client Strategy
Attentive
Elizabeth Ray
VVP of Client Strategy
Attentive
VP of Product Marketing
Attentive
Lisa Khoury
Brooke Burdge
SVP of Marketing
Attentive
Get Interactive
Our event is moving to a new platform. Here is a preview of exciting new features:
Swap.com: Creating a Smart Segmentation Strategy That Springs Subscribers Into Action
Swap.com—who knows that many of their customers are repeat purchasers—needed a way to personalize their text messages to ensure they’re sending highly relevant content that drives both acquisition and retention. Learn how Swap.com uses Attentive’s segmentation builder to send personalized text messages—based on browsing, purchasing, and engagement behavior—that spring SMS subscribers into action and drive revenue.
Maya Menon – Director of Marketing & Communications, Swap.com
Alexandra Sjerven – Client Strategy Manager, Attentive
2:30 pm - 2:50 pm ET
3:15 pm - 4:20 pm ET
SMS Chats
Learn SMS strategies and ideas from our experts and your peers in a small group setting.
Double-click to edit this text
2:10 pm - 2:30 pm ET
Vosges Haut-Chocolat: Growing a List of SMS Subscribers—From Mobile & Desktop Websites to Instagram & Text-to-Join
Converting website visitors into SMS subscribers is key to supporting healthy list growth. Vosges Haut-Chocolat has taken their growth strategy a step further by acquiring SMS subscribers off-site, too. Learn how the brand uses Attentive’s robust suite of list growth tools to drive SMS opt-ins across channels, including their mobile and desktop websites, Text-to-Join, and Instagram Stories.
Kelsey Prasse – Digital Marketing Manager, Vosges Haut-Chocolat
Arielle Yang – Client Strategy Manager, Attentive
12:45 pm - 1:05 pm ET
Cultivating Your SMS Marketing Strategy to Improve Performance
Elizabeth Ray – VP of Client Strategy, Attentive
The majority of marketers self-identify their SMS sophistication level as “average,” meaning they’re not using SMS to its full potential in all areas. Learn where you stack up, and get tactical tips to build and level up your SMS strategy. Plus, get a sneak peek at findings from our 2021 SMS Marketing Strategies Report, based on a survey of nearly 400 retail & e-commerce marketers.
1:05 pm - 1:40 pm ET
E-Commerce Boom: Opportunities & Challenges
Angela Clark – EVP of Digital, True Religion Brand Jeans
According to Attentive's consumer research, 75% of consumers are shopping online more than they were a year ago, and 56.7% primarily use mobile when doing so. This newfound love of convenience brought on by quarantine has presented marketers with ample opportunity to quickly grow their business. However, the boom has also presented challenges when it comes to building loyalty and retention at scale, overcoming consumer financial uncertainty, customer communication. Our panel of e-comm execs will discuss both sides of the e-commerce boom coin.
Roshan Varma – VP of Digital, Tapestry
Steve Morales – VP of Marketing, NYDJ
Eric Miao – SVP of Client Strategy, Attentive
COACH | kate spade | STUART WEITZMAN
1:40 pm - 1:50 pm ET
Break
2:50 pm - 3:10 pm ET
Groove Life: Helping Subscribers Find Their Pot O’ Gold Via Two-Way Conversational SMS
To celebrate St. Patrick’s Day with their audience, Groove Life launched a scavenger hunt through Attentive’s Two-Way Journeys. Learn how Groove Life used a holiday moment to re-engage subscribers and help them find their pot o’ gold through a keyword-driven conversational SMS campaign.
Elizabeth Braha – Client Strategy Manager, Attentive
Bryant Garvin – CMO, Groove Life
2:10 pm - 2:30 pm ET
Vosges Haut-Chocolat: Growing a List of SMS Subscribers—From Mobile & Desktop Websites to Instagram & Text-to-Join
Knowing that their SMS subscribers are highly engaged, TGI Fridays uses text messaging to drive new opt-ins to their rewards program—a powerful strategy to build diner loyalty. Learn how their blooming SMS strategy has helped them connect with consumers, resulting in increased order frequency and customer loyalty.
Converting website visitors into SMS subscribers is key to supporting healthy list growth. Vosges Haut-Chocolat has taken their growth strategy a step further by acquiring SMS subscribers off-site, too. Learn how the brand uses Attentive’s robust suite of list growth tools to drive SMS opt-ins across channels, including their mobile and desktop websites, Text-to-Join, and Instagram Stories.
Kelsey Prasse, Digital Marketing Manager, Vosges Haut-Chocolat
Arielle Yang, Client Strategy Manager, Attentive
2:30 pm - 2:50 pm ET
Swap.com: Creating a Smart Segmentation Strategy That Springs Subscribers Into Action
Alexandra Sjerven, Client Strategy Manager, Attentive
Swap.com—who knows that many of their customers are repeat purchasers—needed a way to personalize their text messages to ensure they’re sending highly relevant content that drives both acquisition and retention. Learn how Swap.com uses Attentive’s segmentation builder to send personalized text messages—based on browsing, purchasing, and engagement behavior—that spring SMS subscribers into action and drive revenue.
1:50 pm - 2:10 pm ET
TGI Fridays: Increasing Customer Loyalty With a Blooming SMS Strategy
Deanna Newman – Senior Client Strategy Manager, Attentive
To celebrate St. Patrick’s Day with their audience, Groove Life launched a scavenger hunt through two-way text messaging, powered by Attentive’s autoresponder Journeys. Learn how Groove Life used a holiday moment to re-engage subscribers and help them find their pot o’ gold through a keyword-driven conversational SMS campaign.
Ana Pia Guzman-Briley, Director of Loyalty and
Customer Engagement, TGI Fridays
3:10 pm - 3:15 pm ET
Top Ideas & SMS Roundtables Introduction
To celebrate St. Patrick’s Day with their audience, Groove Life launched a scavenger hunt through two-way text messaging, powered by Attentive’s autoresponder Journeys. Learn how Groove Life used a holiday moment to re-engage subscribers and help them find their pot o’ gold through a keyword-driven conversational SMS campaign.
Brooke Burdge– SVP of Marketing, Attentive
3:15 pm - 4:20 pm ET
SMS Chats
To celebrate St. Patrick’s Day with their audience, Groove Life launched a scavenger hunt through two-way text messaging, powered by Attentive’s autoresponder Journeys. Learn how Groove Life used a holiday moment to re-engage subscribers and help them find their pot o’ gold through a keyword-driven conversational SMS campaign.
Learn SMS strategies and ideas from our experts and your peers in a small group setting.
Get Interactive
Our event is moving to a new platform. Here is a preview of exciting new features:
Steve Morales
Bryant Garvin
CMO
Groove Life
Bryant Garvin
CMO
Groove Life
Brian Long
Co-Founder & CEO
Attentive
Brian Long
Co-Founder & CEO
Attentive
Take a look at the GoldCast Guide Book to learn more.
Take a look at the Goldcast Guide Book to learn more
This event is open to brand-side marketers and select agencies only. If you have
questions or need help, please reach out to events@attentivemobile.com
This event is open to brand-side marketers and select agencies only. If you have
questions or need help, please reach out to events@attentivemobile.com
This event is by invitation-only and your invitation is non-transferable. If there is someone on your team that you would like to join, please email events@attentivemobile.com. Space is limited. Available only in the US.
Please RSVP by January 21
Registration for
Beyond the Message is now closed.
We hope to see you at future events! If you have any questions, please reach out to events@attentivemobile.com
Register Now